Gauteng ORT Design & Tender Documentation: Systems And Operations
Tollinfra was appointed by the South African National Road Agency Limited (SANRAL) to be a part of the team including South African and international consultants to do the design and compilation of the tender documentation for the “Procurement of an open road tolling system in the Gauteng Province, South Africa and a National Transaction Clearing House”.
The tender documentation included the general contractual documents and was based on FIDIC. The user requirement documents included system and operational requirement specifications; and the regime for the performance management. The project documentation included the following main operational areas:
- Tolling Gantries
- Toll Back Office System
- Transaction Clearing House
- Violation Processing Centre
The system included interfaces to third parties such as the banking system, e-NATIS and Toll Agencies. The project also included a variety of electronic payment options such as credit card, debit card, debit order, e-commerce and electronic file transfer.
The operations include the Central Operations Centre, Customer Services Centres (including satellite centres, permanent and temporary kiosks), Mobile Payment Stations, Law Enforcement, and two Call Centres.